FAQ – Your Shiny Clothes

📦 Orders & Shipping

Where do you ship from?
We work with trusted fulfillment partners to bring you the latest styles — with warehouses in the U.S., Europe, and Asia depending on the item.

How long does shipping take?
Most orders arrive within 7–15 business days, but shipping times can vary by item and location. You’ll receive a tracking link once your order ships.

Do you offer express shipping?
At the moment, we offer standard shipping only — but we’re working on faster options!

Can I track my order?
Yes! Once your order ships, you’ll receive a tracking link by email or SMS.

👗 Products & Sizing

Are your items made of real leather or suede?
No — all of our products are 100% cruelty-free, made from faux leather or faux suede. No animal products, ever 💜

How do I know what size to order?
We include detailed size charts on each product page. If you're unsure, feel free to message us on Instagram @yourshinyclothes or email us at support@yourshinyclothes.com — we’re happy to help!

How should I care for faux leather or faux suede?
Check out our full care guide here. In short:

• No machine washing
• Wipe faux leather clean with a damp cloth
• Gently brush faux suede and spot-clean with vinegar or alcohol
• Let all pieces air dry

💳 Returns & Refunds

Can I return an item?
Yes! If you're not in love, you can return eligible items within 14 days of delivery. Items must be unworn and in original condition.
To begin a return, email us at support@yourshinyclothes.com with your order number.

What items are non-refundable?
Sale items, accessories, and anything marked “Final Sale” cannot be returned. See our full policy here.

When will I receive my refund?
Once your return is approved and received, refunds are processed within 5–7 business days.

🛠️ Other Questions

I entered the wrong shipping address. Can I fix it?
If your order hasn’t shipped yet, email us immediately at support@yourshinyclothes.com and we’ll try to update it.

Can I cancel or change my order?
If your order hasn’t been processed, we’ll do our best to cancel or update it. Please email us within 12 hours of placing your order.

Where are you based?
Your Shiny Clothes is an online boutique. We curate faux leather and suede fashion exclusively for women, with global fulfillment partners.